FAQs

Once you have placed an order, you will receive an order confirmation email. All deliveries are subject to availability of stock and the authorisation of your payment. Prices quoted include VAT at the current rate (20%)

Payment can be made by Debit/Credit Card/Instant Transfer via the secure Shopify payment process via our website or with PayPal.

If you wish to cancel your order, you must email us within 24 hours.  Please quote your order number in the email.  If you have already received an email confirming despatch then unfortunately it is too late to cancel your order.  In this instance it is your responsibility to return the goods to us at your own cost and risk.  We will refund the cost of the goods on their return.

We strive to ensure your complete satisfaction with your purchase, therefore if you are in any way unhappy with your goods, or the goods delivered to you are faulty, we are more than happy to offer you an exchange, or if you would prefer you may return your order for a refund. For further information on delivery and returns please see our delivery and returns section on our website.

In order to exchange or return any unwanted or faulty item(s), you must adhere to the conditions below:

If you wish to return any item(s) you will be asked to send details of the unwanted goods, including the reason for return, to tania@bankhouseliving.co.uk within 14 days of purchase. 

Upon receiving your email, we will issue you with a returns number to be written on the parcel. You will then be required to have the package delivered within 14 days of receiving our email.  You are responsible for insuring returned goods and we recommend that you obtain proof of postage as we are unable to accept responsibility for any items lost or damaged in transit.