Once you have placed an order, you will receive an order confirmation email. All deliveries are subject to availability of stock and the authorisation of your payment. Prices quoted include VAT at the current rate (20%)
If you wish to cancel your order, you must email us within 24
hours. Please quote your order number in the email. If you have
already received an email confirming despatch then unfortunately it is too late
to cancel your order. In this instance it is your responsibility to return
the goods to us at your own cost and risk. We will refund the cost of the
goods on their return.
We strive to ensure your complete satisfaction with your purchase, therefore if you are in any way unhappy with your goods, or the goods delivered to you are faulty, we are more than happy to offer you an exchange, or if you would prefer you may return your order for a refund. For further information on delivery and returns please see our delivery and returns section on our website.
In order to exchange or return any unwanted or faulty item(s), you must adhere to the conditions below:
If you wish to return any item(s) you will be asked to send details of the unwanted goods, including the reason for return, to tania@bankhouseliving.co.uk within 14 days of purchase.
Upon receiving your email, we will issue you with a returns number to be written on the parcel. You will then be required to have the package delivered within 14 days of receiving our email. You are responsible for insuring returned goods and we recommend that you obtain proof of postage as we are unable to accept responsibility for any items lost or damaged in transit.
For all returns, except for items which are faulty, you will be required to pay for the delivery of the returned item(s) to us. In the case of faulty good(s) being returned, we will refund the cost of posting and packaging, as well as the cost of the item itself.
You are responsible for insuring returned goods and we recommend that you obtain proof of postage as we are unable to accept responsibility for any items lost or damaged in transit.
We not accept responsibility for the loss or damage of any good(s) during delivery, and are unable to offer refunds on item(s) which are not received - therefore we strongly advise that you obtain proof of postage for any returned items.
Our aim is to despatch goods within 3 working days of ordering. If an item is out of stock, we will contact you to advise you of any suitable alternative available or reorder the product for you if possible or give you a full refund if we are unable to fulfil the order.
Deliveries within the UK are by Royal Mail. We reserve the right to use alternative methods of delivery where we deem necessary.
All product information and technical specifications contained in our website are for guidance only and no responsibility can be taken for errors or omissions.
Whilst every effort is made to ensure that the colours of images used in our website are as true to life as possible, please note that some images may differ to product when displayed on your screen.
If you wish to cancel your order, you must email us within 24 hours. Please quote your order number in the email. If you have already received an email confirming despatch then unfortunately it is too late to cancel your order. In this instance it is your responsibility to return the goods to us at your own cost and risk. We will refund the cost of the goods on their return.
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